Great service
Mar. 4th, 2008 12:24 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
johnridleyI thought I'd mention the great service I got from SuperMediaStore. Last week I had a 4G thumb drive fail on me. I sent an email to their help address, and got an email back within 15 minutes saying I should go to the website and fill out an RMA form. I did this, and got an email within 30 minutes asking about one of my answers. I replied and got an email within 5 minutes saying "OK, here's your RMA." I sent it first class mail on Thursday, and got an email Monday afternoon saying "We got your RMA, we're processing it." This morning I had an email that said "OK, we shipped out your replacement this morning. We're sorry for the trouble caused by the failure."
I think every email was written by a person, not a robot.
Their prices are usually pretty good. I get ALL my DVD media there, and an occasional additional card reader or other small toy.
I still buy mostly from Newegg (SMS doesn't carry much), but I know for a fact that when I buy stuff that I COULD get at SMS, I'm trading service for price. Newegg is really not bad for service but they cut you off at about 30 days. If I had bought that thumb drive from there they'd have said "You bought that almost a year ago; go to the manufacturer." I would probably still be trying to get a response from the Taiwan manufacturer.
I think every email was written by a person, not a robot.
Their prices are usually pretty good. I get ALL my DVD media there, and an occasional additional card reader or other small toy.
I still buy mostly from Newegg (SMS doesn't carry much), but I know for a fact that when I buy stuff that I COULD get at SMS, I'm trading service for price. Newegg is really not bad for service but they cut you off at about 30 days. If I had bought that thumb drive from there they'd have said "You bought that almost a year ago; go to the manufacturer." I would probably still be trying to get a response from the Taiwan manufacturer.
