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Interesting PayPal occurance
Jan. 9th, 2011 08:47 amA couple of months ago, I signed up for a PayPal debit card. It pays 1% cash back on purchases. It's supposed to credit into the account on the 1st of every month, but I hadn't seen any for 2 months so I called them last night. Turns out you have to specifically go in and link the PayPal account to your eBay account, and then "sign up" for cash back, which just involves clicking the "sign up" button. I never received this info because my PayPal and eBay accounts have been linked for many years, and there's a hole in the system where it only guides you to the sign up button as part of the linking process, which I didn't get prompted to do.
So I signed up but assumed that I'd just missed out on 2 months worth of cash back, but when I mentioned it, the support guy volunteered "Hey, when I get a chance later this evening I'll go back through your account at least since Dec 1 and figure out what you would have made, and credit that to your account. I was surprised, they definitely didn't have to do that. I mean, my bad for not A) reading the fine print and B) checking on it sooner.
This morning, an even bigger surprise. It looks like he just credited my account $50. I definitely did not charge $5000 on my card in the last two months; maybe $500. A nice round number like that probably indicates that he didn't have time to do it and just plugged in the number that he had authorization to do. No complaints here.
I'm also pleasantly surprised by the online banking support that I've received since getting the accounts back in November. With a sample of a couple of calls each, both PayPal and Ally have had a human on the phone within about 30 seconds of me calling them, in both cases without significant hassle with automated systems. They're the antithesis of cable company phone support, where every call to them is a 10 minute exercise in trying to manipulate the phone system into putting you through to a human, and then a 20 minute wait on hold where you stand a 1 in 3 chance of getting disconnected before someone picks up.
So I signed up but assumed that I'd just missed out on 2 months worth of cash back, but when I mentioned it, the support guy volunteered "Hey, when I get a chance later this evening I'll go back through your account at least since Dec 1 and figure out what you would have made, and credit that to your account. I was surprised, they definitely didn't have to do that. I mean, my bad for not A) reading the fine print and B) checking on it sooner.
This morning, an even bigger surprise. It looks like he just credited my account $50. I definitely did not charge $5000 on my card in the last two months; maybe $500. A nice round number like that probably indicates that he didn't have time to do it and just plugged in the number that he had authorization to do. No complaints here.
I'm also pleasantly surprised by the online banking support that I've received since getting the accounts back in November. With a sample of a couple of calls each, both PayPal and Ally have had a human on the phone within about 30 seconds of me calling them, in both cases without significant hassle with automated systems. They're the antithesis of cable company phone support, where every call to them is a 10 minute exercise in trying to manipulate the phone system into putting you through to a human, and then a 20 minute wait on hold where you stand a 1 in 3 chance of getting disconnected before someone picks up.
