Cable modem problems
Apr. 19th, 2008 12:00 pmTwice this week the internet connection has gone down. It seems to me to be acting exactly like it did back a couple of years ago when an underground splice corroded. And it's the right season for it.
Last time a simple equipment reset didn't fix it so I called support. Well, guess what, support is now in India, and guess what, they're useless. It did start working while I was on the phone with them, but I'm sure it was coincidence, the connection just happened to start working then.
The guy's best advice was that, since it appeared to be a signal problem, and we own the cable modem rather than leasing it, it must be the cable modem's problem and I should go buy another one. Even though, when the ground's not wet, it works fine for days at a time at a very high throughput.
Last time a simple equipment reset didn't fix it so I called support. Well, guess what, support is now in India, and guess what, they're useless. It did start working while I was on the phone with them, but I'm sure it was coincidence, the connection just happened to start working then.
The guy's best advice was that, since it appeared to be a signal problem, and we own the cable modem rather than leasing it, it must be the cable modem's problem and I should go buy another one. Even though, when the ground's not wet, it works fine for days at a time at a very high throughput.